Privacy Policy

This Privacy Policy describes how foodsafe.cloud ("we", "us", or "our") collects, uses, and protects information when you visit our website or use our platform. By using our services, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — When you contact us via email or fill out a demo request, we collect your name, email address, company name, and any other details you include.
• Usage data — We automatically collect certain information about how you interact with our website, including pages visited, time spent, browser type, device type, and referring URLs.
• Platform data — If you are a customer, we collect data related to your use of the foodsafe.cloud platform, including device telemetry (temperature, humidity, door events), user activity logs, and account configuration.

2. Cookies and Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics places cookies on your device to collect anonymised usage data including pages visited, session duration, and general location (country/region level). This data is used solely to improve our website and marketing.

Google Analytics data is processed by Google in accordance with their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not use cookies for advertising or sell your data to third parties.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and schedule product demos
• Provide and operate the foodsafe.cloud platform
• Send service-related notifications (alerts, reports, account updates)
• Improve and develop our products and website
• Comply with legal obligations

We do not send marketing emails without your explicit consent.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers who assist us in operating our platform (such as cloud infrastructure providers), but only to the extent necessary and under appropriate data processing agreements.

We may disclose information if required by law or to protect the rights, safety, or property of foodsafe.cloud or its users.

5. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Device telemetry data is retained for the period agreed in your service contract. You may request deletion of your data at any time by contacting us.

6. Data Security

We use industry-standard security practices to protect your data, including encrypted data transmission (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Request a portable copy of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at contact@foodsafe.cloud.

8. International Transfers

Your data may be processed and stored outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Children's Privacy

Our services are intended for business use and are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

contact@foodsafe.cloud